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Let’s Stay In Touch
- Phone:+91-9348112631
- Email:[email protected]
- Mumbai, Maharashtra.
Frequently Asked QuestionsAt Metagenex, we offer a wide range of medicines, including over-the-counter (OTC) drugs, prescription medications, supplements, and specialized treatments for various health conditions. Our goal is to provide you with a comprehensive selection of high-quality products to meet your healthcare needs.
Placing an order on our website is easy and straightforward. Simply browse our product catalog, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and payment information. Once your order is confirmed, you will receive an email notification.
For certain medications, a valid prescription is required by law. If the medicine you wish to purchase requires a prescription, you will need to upload a copy of your prescription during the checkout process. Over-the-counter (OTC) medications and supplements do not require a prescription.
You can upload a prescription during the checkout process. There will be an option to attach a digital copy of your prescription, either by uploading a scanned document or a clear photo. If you encounter any issues, our customer support team is available to assist you.
We accept returns for unopened and unused products in their original packaging within 30 days of delivery. If you receive a damaged or incorrect product, please contact our customer service team immediately. For detailed information on returns and refunds, please refer to our Return and Refund Policy.
Once your order is shipped, you will receive an email with a tracking number and a link to the courier’s website. You can use this information to track the status of your shipment in real-time. If you have any issues with tracking, please contact our customer support team for assistance.
We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and digital wallets. All transactions are securely processed to ensure your payment information is protected.
At Metagenex, quality is our top priority. We source our products from reputable manufacturers and conduct rigorous quality checks at every stage, from raw material selection to final packaging. All our medicines are produced in facilities that comply with Good Manufacturing Practices (GMP) to ensure the highest standards of safety and efficacy.
Yes, you can cancel or modify your order as long as it has not yet been processed for shipping. To cancel or make changes to your order, please contact our customer service team as soon as possible. Once an order is shipped, it cannot be modified or canceled.
Delivery times vary depending on your location and the shipping method selected at checkout. Generally, orders are delivered within 3-7 business days for standard shipping. Expedited shipping options are also available for faster delivery. Please check our Shipping Policy for more details.
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on the destination. Please check our Shipping Policy or contact our customer support team for more information on international shipping options.
If you experience any side effects from a medication, stop taking it immediately and consult with your healthcare provider. It is important to report any adverse reactions to ensure your safety. You can also contact our customer service team for assistance and additional information on the product.